Return Policy

• Returns and exchanges must be initiated within 7 days of receiving your order, and items must be received by Pearly Gates within 10 days from the date of receiving the order, barring any customs-related delays for returns from outside Japan.
• All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn, and with tags attached.
• All accessories and items originally accompanying the product (such as cases, user manuals, spare parts) must also be returned.
• No returns or exchanges for discounted items are accepted.
• Returns that do not meet the above requirements will not be accepted.
• You will be responsible for all costs related to returns/exchanges, including return shipping costs, duties, and taxes.
• If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via store credit, we won't deduct the original shipping costs. We reserve the right not to issue store credit for cancellations of items prior to shipment.
• There may be a minor discrepancy of up to 2.54 cm (1 inch) between the listed size chart measurements and the final product measurements. This small variance is considered acceptable, and products falling within this 1-inch tolerance are not eligible for free exchange or return.

How to Return/Exchange

• Initiate a Return/Exchange
  • Within 7 days of receiving your order, please send your Return/Exchange request to customer service via email or live chat with the information set out below.
  • For Returns: Please provide customer service with your order number, details of the item you want to return, and the reason for your return. We will get back to you with return instructions.
  • For Exchanges: Please provide customer service with your order number, the item you would like to exchange, and the model/size of the item to be exchanged so we can reserve your desired item to ensure it does not sell out while we await your package.
• Package the Item(s)
  • Pack your item(s) and invoice into a bag or box.
• Select Shipping Method
  • Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the following address:
  
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  TSI INC. Chiba Logistics Center
  Prologis-Park Chiba Newtown, 1-2 Izumino, Inzai City, 270-1360
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  • On the air waybill please include your invoice number and note "Return shipment to Japan".
  • All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
• Send return tracking number

  Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to email.

• Refund Process
  • If you have an account, login here. 
  • You may choose to receive your refund in the original form of payment or as store credit/coupon.
  • Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
  • Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact customer service via email or live chat and they will gladly assist you.
  • Refunds as store credit will be reflected on your PEARLY GATES online account immediately after being processed. Store credit refunds must be made to the same account used for the original purchase.